Why is my online order cancelled?

Last updated: 12/10/19
Sometimes we have to cancel orders. This can be due to a number of reasons, including:
• Stock availability. It is most likely that your size ran out of stock before we could process your order.
• Payment issues. Your payment did not go through or we were not able to verify your payment details.
• Delivery address issues. You may have accidently entered an incorrect or incomplete delivery address which we couldn’t process.

You are not charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.  


Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

no answer to your question?

ask our customer care