Why are my payments not going through

Last updated: 12/10/19
Sometimes payments do not process due to a number of potential reasons, including:
Order cancellation. Orders on occasion have to be cancelled due to product running out of stock prior to the order processing.
Billing address issues. You may have accidentally entered an incorrect or incomplete billing address associated to your card used for purchasing.
Card/payment issues. You may have an expired card, accidentally entered the wrong card number, CVV, expiration date. etc. Check your card information again prior to submitting your order and our Accepted Payments List    


Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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