When will my order arrive?

Last updated: 2/6/20

ORDER TRACKING SUPPORT

For orders placed while signed-in to your adidas.com Creators Club account, sign-in and visit your Order History. 

 

GUEST ORDER TRACKING

If you placed a guest order (or cannot find an order on your account), check our ORDER TRACKER and enter your order number (i.e. AD000000000) and email address to find your order details. 

To access tracking details, simply click on the ”VIEW ORDER” button.

 

SHIPPING TIME

Orders shipped via standard shipping option will be delivered in 5-7 days.  Shipping times* begin once your order has left our warehouse, so please allow 1-2 business days for your order to be processed before being shipped.

 

ORDER TRACKING TIPS & CONSIDERATIONS

*Please allow 1-2 additional business days processing time for all personalized products

*Shipping times may vary during high volume order periods

 

If your order has not shipped after two business days, you will receive an email notifying you.  Some reasons for delay could include the following:

 

       We are experiencing higher order volume during this time

       Item(s) in your order may be on backorder in the next 72 hours

       Item(s) in your order may be out of stock due to high demand

       Shipping address outside of the continental United States

       A payment issue may have occurred while placing the order

 

If you need further assistance, please contact us at 800-982-9337 and we are happy to assist.

 

Because deliveries are made via FedEx, feel free to set your delivery preferences with FedEx via the FedEx Delivery Manager.  This free service provided by FedEx allows customers to receive alerts, provide delivery instructions, require a signature, or request packages be held at a FedEx facility (Including Walgreens).

WHERE IS MY ORDER?

Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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