What is the warranty on my product(s)?

Last updated: 11/18/20

 

 

What is the warranty on my product?
 

Q: What is the warranty on adidas footwear/apparel product?

A: adidas products manufactured or purchased within the last 12 months are eligible for a Return Authorization. Please contact us to begin the Return Authorization/Warranty process. *Some restrictions apply.

*Face Covers are not eligible for returns or exchanges due to safety reasons.

Q: What do I need to file a warranty claim?

A: Please submit the following three digital photos: 

a. One photo clearly showing the defect

b. One photo clearly showing the article number (ART # is a 6-digit numeric or

     alphanumeric code on the product tag)

c. One photo clearly showing the production date (found in the form of mm/yy)


Footwear Tag: 
User-added image
Apparel Tag: 
User-added image

 

Q: Does adidas pay for return shipping?

A: If your item requires a physical inspection, adidas will provide a pre-paid USPS return label.

Q: Can I exchange my items?

A: Purchases made on adidas.com within the last 30 days are eligible for size exchange only. We can create an exchange for the same item in a different size.

Q: What do I need to know about returning an item that was a gift?

A: A digital gift card is created and distributed to the person submitting the claim. 

Q: Do I need to send in a receipt?

A: A copy of your original receipt or itemized proof of purchase will be required.

Q: Will I be notified once you receive my claim?

A: Yes. Return processing can take up to 4 weeks. Once approved, an adidas digital gift card email will be sent out.

Q: What if I don't have an email address?

A: An email address is required to submit a warranty claim form.

Q: Do we need to send both shoes in for a claim even if only one shoe is defective?

A: Yes. Both shoes need to be sent back, even if only one is defective.

Q: If my item is accidentally damaged, will this be covered under warranty?

A: The warranty does not cover damage caused by improper care, misuse, accident or neglect

Q: I purchased the item in another country, yet I live in the US. What do I select?

A: We handle warranty service for customers who reside in the US, regardless of purchase location.

Q: If I received an adidas digital gift card, can I place an order over the phone?

A: If you would like help placing your order, please contact us.

Q: Am I able to use the adidas gift card with any promo code?

A: Yes. You can combine the digital gift card with any valid adidas.com promo code.
 

SPECIALIZED PRODUCT

We work with many companies to manufacture our specialized equipment. For questions or to submit a warranty claim on one of the following, please contact the manufacturer directly.


Accessories
Includes bags, backpacks, hats, socks, and underwear
Agron
2440 South Sepulveda Blvd
Los Angeles, CA 90064

800-966-7697 option 3

Baseball Equipment
Dick’s Sporting Goods
866-677-4771 X8
www.dickssportinggoods.com
 
Cologne, Deodorant, Bath & Body
Coty
350 Fifth Avenue
New York, NY 10018

800-715-4023
www.coty.com
 
Eyewear
Silhouette
266 Union Street
Northvale, NJ 07647

800-626-8684
www.silhouette.com
 
Gymnastics
Elegant Sports
9929 Pioneer Ave
Santa Fe Springs, CA 90670

650-799-6899
info@theelegantsports.com
www.theelegantsports.com
 
Field Hockey
HFS Sport
800-604-2853
https://hfssport.com/
 
Licensed Apparel, including NCAA, MLS, NHL, etc.
Sports License Division
800-955-6467

Martial Arts
adidas Combat Sports
877-221-8282
info@acsgear.com
www.acsgear.com
 
Watches
Fossil
10615 Sanden Drive
Dallas, TX 75238

800-699-8911
www.fossil.com
 
Wrestling
Outer Circle Sports
610-223-6045

 

WHERE IS MY ORDER?

Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

no answer to your question?

ask our customer care