What happens to my promotion code if I return my online order, or part of it, or if my order is cancelled?

Last updated: 12/10/19
If you used a promotion code that gave you a percentage discount (e.g. 10% off), the promotion code can be replaced if you return the order, or part of it. It can also be replaced if your order got cancelled, or if you cancelled the order yourself.  

Unfortunately, it is not possible to reactivate redeemed promotion codes. Please contact us to request a replacement promotion code. If you plan to make a return, please do so prior to requesting your replacement promotion code.


Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

no answer to your question?

ask our customer care