How do I request a replacement promotion code?

Last updated: 12/10/19
You can request a replacement promotion code in the following situations:
• You returned (part of) your order in which you used a promotion code. If this happened, make sure you’ve returned your order before you request a replacement promotion code.
• Your promotion code isn’t working. If this happened, follow the steps on how to use a promotion code and what to do if your promotion code isn’t working before you request a replacement code. 
• Your promotion code doesn’t apply the correct discount to your order. 
• (Part of) the order with which you used a promotion code was cancelled or you cancelled the order yourself. 
If one of the situations above applies, please contact us  to request a replacement promotion code. 


Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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